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Click & Collect
Please note you will be notified by e-mail when your order is in store so you can come in and collect from either our Broughty Ferry or Aberdeen store depending on which option was selected.
Returns policy
Please note our in store returns policy and online returns policy are different.
Online Returns
It is no problem to make a return to TLB online. If returning by post please return to;
Unsuitable items must be returned in their original condition, unworn with tags on, within 14 days of receipt for a refund. Please note that the 14 days begins from the day the order arrives in store or is delivered to the address stated. You have a further 14 days to exchange this item for a change of size or different item, If you are out of this time frame you will be issued an online credit note, online credit notes cannot be redeemed in store.
Returns can take up to 7 working days to process depending on payment method, unfortunately at this time we do not offer pre-paid returns, however it is free to return your order in person to store.
Beauty items, underwear & earrings are non returnable due to hygiene reasons.
Please Note: Sale items are non-refundable, sale items can be returned within 14 days for an exchange or online credit note only.
Our stores accept online returns for an exchange only to the amount of your original purchase or more. We cannot issue an in store credit note for an online return. If your item has been returned within 14 days you may receive a refund, however it will be processed via our online team and not in store.
Please Note: If you choose to make an online return for refund or online credit to our Aberdeen store the return process can take up to 14 working days.
SALE AUGUST 2020
Sale items are non-refundable, sale items can be returned within 14 days for an exchange or online credit note only.
Cancel an order
If you wish to cancel an order you would need to inform us within 2 hours of placing the order. This can be done by email, or by calling either of our stores. It is not possible to cancel an order through our social media channels. Once an order is fulfilled it is not possible to cancel and would be subject to the returns policy.
In Store Returns
Unsuitable items must be returned in their original condition, unworn with tags on, within 28 days for an exchange or in store credit note with a valid receipt.
You may return items between both stores. If you choose to take a credit note it also be valid in both stores.
Beauty items, underwear & earrings are non returnable due to hygiene reasons.
If you receive faulty goods, either in store or online, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You must have your receipt and it must be within 6 months. The item will be checked over by staff before any decision being made.
Please note - when returning a faulty item please send via royal mail 1st class, we have a cap of £3.99 that can be refunded for faulty postage costs. As always a proof of postage is required.
Delivery Options:
Royal Mail Tracked 2-3 Working Days - £3.99
Next Day DPD Delivery (Order Before 1pm Mon-Thurs) - £5.99 * Exclusions Apply
Broughty Ferry Store Click & Collect (You will be emailed once ready to collect) - £1
Aberdeen Store Click & Collect (You will be emailed once ready to collect) - £1
International Delivery: £20
*Highlands and Islands, Northern Ireland and Republic of Ireland are excluded from Next Day Delivery and will be sent on a 48 hour service.
Please Note that DPD class some Aberdeen postcodes as Highlands and Islands. If ordering for Next Day Delivery and you are an Aberdeen postcode please check with us first that this is available for your postcode.
